Frequently asked questions

Quick answers about our sourdough, ordering, pick-up and storage. Still have a question? Message us on WhatsApp.

Is your sourdough very sour?

No. Yi Bakehouse sourdough is made to be mild, with just a gentle tang, so it is easy to enjoy even if you usually find sourdough too sour.

How far ahead should I order?

Please order at least 2 days ahead. Sourdough needs time to ferment slowly, so we start your dough well before your pick-up day. Choose your pick-up or delivery date when you order.

How do I get my order?

You can collect from Yi or at a collection spot we agree with you on WhatsApp, at no charge. You can also book your own Grab or Lalamove rider to collect from us at the agreed time and track it live. Sourdough loaves can also be sent by courier to other states in Peninsular Malaysia.

Do you deliver?

We do not deliver within Penang at the moment, but you are welcome to book your own Grab or Lalamove rider to collect from us at the agreed time. To other states in Peninsular Malaysia, we send sourdough loaves by courier through EasyParcel, usually arriving in 1 to 2 working days; the courier fee is shown at checkout. Ciabatta, focaccia, cinnamon rolls and soft buns are for pick-up only.

How can I pay?

You can pay by DuitNow, Touch 'n Go eWallet or QR. Scan our QR after you order and WhatsApp us the receipt with your order number. Your order is confirmed once paid. For other payment methods, please WhatsApp us.

Why is there a minimum for ciabatta, cinnamon rolls and buns?

They are baked as a tray, so ciabatta, cinnamon rolls and soft buns all start from 4 pieces per flavour. Loaves and focaccia have no minimum.

How much does a sourdough loaf cost?

Our sourdough loaves start at RM22 for the plain country loaf. Flavoured loaves are RM25 to RM32.

How should I keep my sourdough?

Keep it cut side down on a board or in a paper or cloth bag for 2 to 3 days. For longer, slice and freeze, then toast straight from frozen. See our storage guide for more.

Can I freeze sourdough?

Yes. Slice the loaf first, freeze in a bag for up to a month, and toast the slices straight from frozen.

What is in your bread? Do you use nuts?

Our bread is made with wheat flour, water, salt and a natural starter, plus the fillings named on each product. Some bakes contain nuts, cheese or dairy, and everything is made in a home kitchen that also handles nuts, dairy and seeds. See ingredients and allergens.

Is sourdough healthier than normal bread?

We are bakers, not doctors, so we do not make health claims. What we can say is that our sourdough is slow-fermented with a natural starter and has no added preservatives.

Can I order for a party or as a gift?

Yes. For bigger orders or gifts, message us on WhatsApp a few days earlier so we can plan the bake.