Order changes and refunds
Every Yi Bakehouse order is baked specially for you, starting days before your date. Because of this, we do not give refunds for cancellations or change of mind once an order is paid.
Changing your date
If you need a different day, WhatsApp us at least 2 days before your chosen date. We will move your order to another open date where we can. Changes made less than 2 days before are not possible, as the dough is already fermenting.
If something is wrong
If your order is wrong or not as described, please WhatsApp us on the same day with a photo and your order number, and we will sort it out with you.